Software Services Which are Oered Under the Plan:
1. Assistance with setup and configuration of your laptop.
2. Setting up of printer & networking devices with drivers.
3. Support with restoring your Windows Operating System in case laptop crashes.
4. Back up / Transfer of data from various hardware.
5. Virus & Malware Removal Detection, diagnosis & removal of virus & malware.
6. Bug removal and defragmentation of drives to optimise the laptop speed.

Covered Under the Plan:
1. Technician visit will be given at home for 1 time* (*within 5km radius of a nearby Croma store)
2. Unlimited remote assistance will be given for any laptop software support services
3. 3 times in-store support.

Exclusions Under the Plan:
This plan shall not provide the following components:
1. Pirated software support and related issues – Clients cannot avail support for any sorts of UNAUTHORIZED OR ILLEGAL SOFTWARE   related issues6 ZipCare Laptop Support for 1 Year
2. Hardware repair and replacement support – Customers are eligible for software support only for their newly purchased laptop from    Croma. This plan does not incorporate any assistance or support for any hardware parts for laptop 3
. Cost of software – Any software required to be purchased while availing the service support the cost of that are to be borne by the    customer Validity: This plan will be applicable for 1 year only