• Service Type: Annual Maintenance Contract
• Product Covered: Laptops, No. of Devices Covered: 1
• Product Price: Rs. 2499
• Service Available From: From the Date of Purchase
• Unlimited In-Person Support at Croma Store
• 36 Months Service Period
  
  
  

• PRODUCT CATEGORY
  Service Category - Annual Maintenance Contract
  Product Covered - Laptops
  No. of Devices Covered - 1 Devices
  When to Purchase - Within 3 Years of Product Purchase
  
  Terms of Service
  
  1. ZipCare Maintain Setup Service: It is an agreement for the Covered Products which contains the terms and conditions of which have   been elaborated in this document
  2. We, Us, Our: It means and includes Infiniti Retail Limited, Croma, our Aliates, Associates and Service Provider
  3. Terms of Service: It shall mean and include the terms which are specified in this document which may be coined as “Terms of Service”    or “Agreement”
  4. Covered Product: This means products which may be specified under Clause 1
  5. You, Your: The person who buys our ZIPCARE MAINTAIN SETUP SERVICE that person shall be referred hereinafter as User/ Customer
  6. Service Plan:  It shall mean and include one or more plans which are specified under Clause 1
  7. Invoice: It means the original receipt that has been issued to you by a certified Vendor/Retailer for the Covered Product, for which you   have purchased a ZIPCARE MAINTAIN SETUP SERVICE
  8. Purchase Price: It means the purchase price of the opted Plan / Service specified on the Invoice

• Introduction and Details of the Plan -  This comprises of a software service plan for your laptop’s health and operational performances.
  This plan will support in increasing the   laptop’s life & will prevent it from frequent software breakdowns due to virus & other malwares. It will additionally keep your data secure   guarded against data loss & corruption.  The details about the Service oered are elaborated under hereinbelow.
  
  

ZipCare Laptop Support for 3 Years 3 Software Services Which are Oered Under the Plan:

1. Assistance with setup and configuration of your laptop.
2. Setting up of printer & networking devices with drivers.
3. Support with restoring your Windows Operating System in case laptop crashes.  
4. Back up / Transfer of data from various hardware.  
5. Virus & Malware Removal Detection, diagnosis & removal of virus & malware.
6. Bug removal and defragmentation of drives to optimise the laptop speed.
7. Support for installation of SSD and upgradation of RAM*

Covered Under the Plan:
1. It will include unlimited remote assistance for any laptop software support services 
2. It will include unlimited in-store assistance for any laptop software support services
3. It will include at-home technician visit for 2 times*

Exclusions Under the Plan: This plan shall not provide the following components:
1. Pirated software support and related issues – Clients cannot avail support for any sorts of UNAUTHORIZED OR ILLEGAL SOFTWARE   related issues.
2. Hardware repair and replacement support – Customers are eligible for software support only for their newly purchased laptop from    Croma. This plan does not incorporate any assistance or support for any hardware parts for laptop
3. Cost of software – Any software required to be purchased while availing the service support the cost of that are to be borne by the    customer Validity: This plan is valid up to 3 years from the date of purchase.  *Cost of SSD & RAM to be borne by the customer